I am writing to express my disappointment regarding the recent order I placed with your company, specifically through Eric.
Prior to finalizing the purchase, Eric assured me that he would provide videos and pictures of the wigs before shipping, which was a service he promised to fulfill. However, despite his reassurance, he failed to deliver on this commitment. Instead, the wigs were sent without any accompanying visual documentation.
Upon raising my concerns with Eric, he initially assured me that he would rectify the situation and send the promised materials on Thursday. Unfortunately, not only did he fail to follow through on his promise, but he also ignored my attempts to reach him today.
This lack of accountability and disregard for customer satisfaction is deeply concerning and reflects poorly on the professionalism of your company. Such dishonesty and disappointing experience
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